DELIVERY & TRANSPORT
Delivery of goods from Krogh Andersen is considered complete when the customer has received the goods. All orders are delivered via GLS and PostNord as parcel post, which makes it possible to trace the parcel.
TIME OF DELIVERY
Denmark: 4 – 7 working days*
European Union: 4 – 12 working days*
Rest of the world: 6 – 15 working days*
We can not take responsibility for any delays out of our control, like customs delays etc.
* Working days include Monday to Friday and do not include Saturday & Sunday.
DELIVERY PRICES (PRINTS & PAPERCUTS)
Denmark (Home Delivery): €8.00 (60 DKK)
European Union (Home Delivery): €12.00
Rest of the world (Home Delivery): €40.00
DELIVERY PRICES (PAPER SCULPTURES & GYPSUM ARTWORKS)
Denmark (Home Delivery): €16.00 (120 DKK)
European Union (Home Delivery): €25.00
Rest of the world (Home Delivery): €67.00
All goods are sent from Denmark and can be shipped worldwide. Freight charges will appear from the order confirmation before you pay. We carefully pack goods in protective boxes or tubes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us immediately or at the latest 2 days after receipt to: [email protected]
DELIVERIES OUTSIDE OF THE EUROPEAN UNION
Please note that local taxes or import duties may apply if shopping from a location outside of the EU. These extra charges vary widely from country to country and are not included in the product or shipping prices. The carrier will contact you in case of any extra charges or customs clearance. Krogh Andersen is not responsible for your local country taxes and duties and all additional taxes and fees are solely your responsibility and cannot be used as cause of return.
We forward all goods as parcel post, which makes it possible to trace the parcel. If your parcel does not arrive or you get impatient, please contact us with your order number at: [email protected].
IF YOU ARE NOT HOME UPON DELIVERY
If you are not home upon delivery, your package will instead be delivered to a parcel shop or a post office near you, so that you can collect it at a later time. GLS or your local postal service will advice you about this. You will receive an e-mail or an note in your inbox/mailbox with information on where to pick up your package. Please note: You have then a maximum of 7 working days to come and pick it up. If your package is not picked up within 7 working days it will be returned to Krogh Andersen. A second delivery attempt will be payed by the Buyer.
SECOND DELIVERY ATTEMPT
If your order is returned to us through no fault of our own (incorrect delivery address or if you forget to pick up your package in time), you will be responsible for the return shipping and the extra delivery cost to cover a second delivery attempt, before we can send your order back to you.