DELIVERY & TRANSPORT
Delivery of goods from Kristina Krogh is considered complete when the customer has received the goods. All orders are delivered via GLS and PostNord as parcel post, which makes it possible to trace the parcel.
NB! Orders with ONLY postcards and notebooks are shipped as regular letters without tracking.
WORLDWIDE SHIPPING – TO YOUR BUSINESS OR HOME ADDRESS?
We will happily ship to your home address, but for the fastest delivery, we suggest that you use your business address as there is always someone present to receive your package. Please note: All Danish orders will be delivered to the nearest GLS parcel shop.
TIME OF DELIVERY
Denmark: 1 – 8 business days*
Europe: 2 – 12 business days*
Rest of the world: 5 – 14 business days*
Please note: We can not take responsibility for any delays out of our control, like customs delays etc.
*Business days include Monday to Friday and do not include Saturday & Sunday.
Denmark: Free Shipping (delivery to the nearest GLS parcel shop)
Rest of the world: €8.00 / $9.50
Please find the delivery price for your country in checkout. If your country is not available when checking out, please contact us at: email@example.com
All goods are sent from Copenhagen, Denmark and can be shipped worldwide. Freight charges will appear from the order confirmation before you pay. We carefully pack goods in protective boxes or tubes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us immediately or at the latest 2 days after receipt to: firstname.lastname@example.org
DELIVERIES OUTSIDE OF THE EUROPEAN UNION
Please note that local taxes or import duties may apply if shopping from a location outside of the EU. These extra charges vary widely from country to country and are not included in the product or shipping prices. The carrier will contact you in case of any extra charges or customs clearance. Kristina Krogh is not responsible for your local country taxes and duties and all additional taxes and fees are solely your responsibility and cannot be used as cause of return.
We forward all goods as parcel post, which makes it possible to trace the parcel. If your parcel does not arrive or you get impatient, please contact us with your order number at: email@example.com. Please note: Orders with ONLY postcards and notebooks are shipped as regular letters without tracking.
IF YOU ARE NOT HOME UPON DELIVERY
If you are not home upon delivery, your package will instead be delivered to a GLS parcel shop or a post office near you, so that you can collect it at a later time. GLS or your local postal service will advice you about this. You will receive an e-mail or an note in your inbox/mailbox with information on where to pick up your package. Please note: All Danish orders will be delivered to the nearest GLS parcel shop. Please note! You have then a maximum of 10 working days to come and pick it up. If your package is not picked up within 10 working days it will be returned to Kristina Krogh. A second delivery attempt will be payed by the Buyer.
SECOND DELIVERY ATTEMPT
If your order is returned to us through no fault of our own (incorrect delivery address or if you forget to pick up your package in time), you will be responsible for the return shipping and the extra delivery cost to cover a second delivery attempt, before we can send your order back to you.