Delivery & Christmas
CHRISTMAS 2017 – DELIVERY GUIDELINES
Place your order no later than the dates below if you want to make sure that your order arrives in time for Christmas Eve:
Denmark: Latest date – December 18
Europe: Latest date – December 14
Rest of the world: Latest date – December 4
We ship worldwide. All goods are delivered via GLS (Europe) or PostNord (Rest of the world) as parcel post, which makes it possible to trace your order.
TIME OF DELIVERY & TRANSPORT
Delivery of goods from Kristina Krogh is considered complete when the customer has received the goods. All orders are delivered via GLS and PostNord as parcel post, which makes it possible to trace the parcel.
NB! Orders with ONLY postcards and notebooks are shipped as regular letters without tracking.
WORLDWIDE SHIPPING – TO YOUR BUSINESS OR HOME ADDRESS?
We will happily ship to your home address, but for the fastest delivery, we suggest that you use a business address. Please note: All Danish orders will be delivered to the nearest GLS parcel shop.
FREE WORLDWIDE SHIPPING!
Get free worldwide shipping on orders above 200 Euro. Use this discount code in checkout to remove the shipping cost: "FREE"
TIME OF DELIVERY
Denmark: 1 – 5 business days*
Europe: 2 – 10 business days*
Rest of the world: 5 – 12 business days*
Please note: We can not take responsibility for any delays out of our control, like customs delays etc.
*BUSINESS DAYS = MONDAYS – FRIDAYS
(include Monday to Friday and do not include Saturday & Sunday)
Denmark: €2.50 ( ~18 DKK ) Delivered to the nearest GLS parcel shop.
United Kingdom: €10.00
United States: €25.00
New Zealand: €25.00
South Korea: €25.00
All other countries: Please find the delivery price for your country in checkout. If your country is not available when checking out, please contact us at: firstname.lastname@example.org
All countries: Orders with ONLY postcards and notebooks are shipped as regular letters without tracking – Shipping cost: €6.00
All goods are sent from Copenhagen, Denmark and can be shipped worldwide. Freight charges will appear from the order confirmation before you pay. We carefully pack goods in protective boxes or tubes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us immediately or at the latest 2 days after receipt to: email@example.com
We forward all goods as parcel post, which makes it possible to trace the parcel. If your parcel does not arrive or you get impatient, please contact us with your order number at: firstname.lastname@example.org. Please note: Orders with ONLY postcards and notebooks are shipped as regular letters without tracking.
IF YOU ARE NOT HOME UPON DELIVERY
If you are not home upon delivery, your package will instead be delivered to a GLS parcel shop or a post office near you, so that you can collect it at a later time. GLS or your local postal service will advice you about this. You will receive an e-mail or an note in your inbox/mailbox with information on where to pick up your package. (Please note: All Danish orders will be delivered to the nearest GLS parcel shop).
Please note! You have then a maximum of 10 working days to come and pick it up. If your package is not picked up within 10 working days it will be returned to Kristina Krogh. A second delivery attempt will be payed by the Buyer.
SECOND DELIVERY ATTEMPT
If your order is returned to us through no fault of our own (incorrect delivery address or if you forget to pick up your package in time), you will be responsible for the extra delivery charge to cover the second delivery attempt, before we can send your order back to you.